Frequently Asked Questions
Learn more about our services and programs.
Pro-Life Services
Services that aid parents with resources and education.
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Can I receive pregnancy/parenting services without telling my parents if I am a minor?
No, Catholic Charities would need to receive parental consent to start pregnancy/parenting services for any minor.
Can my family and/or the birth father join me when I receive pregnancy/parenting services?
You may involve anyone who is important in your life.
Do the Pregnancy Support Coordination services provided by Catholic Charities cost anything?
All Pregnancy Support services are provided free of charge to our clients.
How do I know if adoption is the right choice?
Our staff will help you look at your parenting or adoption options, your support system, and your plans for the future. We will answer your questions to help you make the best choice for you and your baby.
I am pregnant - can you help me find a doctor?
Our staff can give you the names of doctors and clinics in your area that will accept your medical insurance. We can also help with applying for medical insurance if needed.
What if I decide to parent?
Catholic Charities will help you create a parenting plan and will walk alongside you to help find resources for you and your baby.
Who qualifies for pregnancy/parenting support services offered by Catholic Charities?
Any pregnant girl or woman, any parent of a child under the age of 2 years old.
Will Catholic Charities help me with education support?
Yes, mothers pursuing their high school diploma, HSE/high school equivalent, or those pursuing secondary education can receive case management support.
About Our Agency
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Do You Only Serve Catholics?
No. We provide humanitarian aid and resources to any member of the community who may need assistance. Many of our services and programs are of no charge regardless of social, economic or religious background.
*fees for counseling and immigration depending on services
What Kind of Services Do You Provide?
Our comprehensive humanitarian services meet the most essential and basic needs of our neighbors, including Stability Services, Counseling Services, Pro-Life Services, and Migration Services (Refugee Resettlement and Legal Immigration Services).
Which counties do you serve?
We serve the 14 counties that make up the Diocese of Fort Wayne-South Bend: Adams, Allen, DeKalb, Elkhart, Huntington, Kosciusko, LaGrange, Marshall, Noble, St. Joseph, Steuben, Wabash, Wells, and Whitley counties.
What happens when I contact Catholic Charities?
• First, we listen to your needs.
• Second, we will ask a series of questions as part of a comprehensive intake. The intake will help us to determine how we can best assist you.
• Third, we may ask for copies of certain documents, such as paychecks or utility bills. For some assistance, there are income guidelines and eligibility to determine.
• Finally, if you qualify, we will provide you with assistance. If we cannot help you directly, we will refer you to other community partners who may be able to help.
What is the relationship among Catholic Charities agencies?
Most dioceses have a Catholic Charities organization that responds to the needs of the poor and vulnerable in their own localities. While Catholic Charities organizations are united in mission, they are separately organized and operate independently in their respective dioceses. Through the Catholic Charities USA network, agencies share technical assistance and best practices, but they are not formally affiliated with one another.
How are you affiliated with the Diocese of Fort Wayne-South Bend?
Working under the direction of Bishop Kevin C. Rhoades, Chairman of the Board, and the Directors of the Board, we coordinate and administer programs for the spiritual, mental, emotional, and physical welfare of persons in need throughout the Diocese of Fort Wayne – South Bend. Catholic Charities is an Indiana religious nonprofit corporation that is a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code and a public charity under Section 509(a)(1) of the Code. Though we have shared space in some diocesan buildings, our daily operations and fundraising efforts are separate.
Do you have a program for veterans?
We do not have a specific program for veterans, but we often assist veterans in many of our services.
Do you have a disaster response program?
We do not provide emergency disaster relief.
Stability Services
Services focused on bridging the gap between crisis and self-sufficiency.
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Does Catholic Charities charge for Stability Services?
No.
Do You Help with Utility and Mortgage Bills?
Subject to funding, we may provide utility, rent, and/or mortgage assistance for those who qualify. Please go to our website for regional-specific instructions on how to access this service.
How many times a year can I get help?
We can provide direct financial assistance once a year per household. However, we can provide referrals and information as many times as you may need.
How long until I receive an assistance check?
If your application is approved and all documents have been received, payment is typically processed within a week.
We do not have funds available to assist with hotel vouchers. For help with this or other services, please call 211 for Essential Community Services.
Do you have a Spanish-speaking case manager?
Yes.
Do you give out material items?
Subject to the availability of donated items, Catholic Charities provides assistance of material goods and can make referrals for additional material goods to other local agencies, such as thrift stores.
Does Catholic Charities provide IDs?
Yes, in Fort Wayne. Through our City ID Program, Fort Wayne residents can apply for an identification card. The ID is not a driver’s license and does not allow anyone to vote. Instead, it provides a form of identification to anyone who needs an ID for daily activities, but is having trouble collecting the necessary documents to access a state-issued ID. Activities this would be helpful for include picking up children from daycare, going to the doctor or taking their child to the doctor, getting a library card, or providing proof of identity for city officials such as the parks department or police officers.
Learn more about the City ID Program here.
Do all Catholic Charities offices have a food pantry?
No. Our offices in South Bend and Auburn have a food pantry. The Fort Wayne office can help with food vouchers for area food pantries.
The Community Center of Caring Food Pantry serves DeKalb County residents along with anyone in need.
The South Bend Food Pantry serves St. Joseph County residents.
What are the hours of the food pantries?
South Bend: 10:00 am to 12:00 p.m. and 5:00 p.m. to 7:00 p.m. every Wednesday.
Auburn: The Community Center of Caring Food Pantry is open on Monday’s 4:00 p.m. to 6:00 p.m., Tuesday’s 9:30 a.m. to 11:30 a.m., and Wednesday’s 1:30 p.m. to 3:30 p.m.
Do I need to show proof of income or address?
South Bend: The clients must be a resident of St. Joseph County and be able to bring proof of address. This can be their Indiana Driver's License or ID or a city ID. If they do not have an ID of any sort, then they can use a utility bill or lease. We do not need income information.
Auburn: The clients must be a resident of DeKalb County and be able to bring proof of address. Clients can bring a piece of mail if they are able and willing to produce the mail. We do not need income information.
How often can I visit the food pantry?
South Bend: At this time, clients can access the food pantry twice a month.
Auburn: The Community Center of Caring may be visited one time every month.
Does Catholic Charities have a homeless shelter?
No, we do not operate any homeless shelters, but through our partnerships, we provide homeless transitional services for those moving out of the Rescue Mission, Charis House, St. Joseph Missions, and Center for the Homeless.
Counseling Services
Services that lend a hand to parishes, schools, and individuals with mental health needs.
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Does Catholic Charities charge for Counseling Services?
Yes. We have a sliding scale that can be used for anyone not able or not wanting to use insurance.
Do you accept insurance?
We accept Medicaid and most major private insurances. We have counselors at different licensure levels, and each counselor has a different list of what insurance they accept.
Please inquire about your insurance when contacting the counseling department to learn more. We do not accept Medicare or any Medicare Advantage plans.
What services do you provide?
We provide school-based, individual, couples, and family therapy sessions. We work with school-aged children and adults, using a variety of techniques including play therapy, art, cognitive behavioral, person-centered, and systems. Two of our clinicians are fully trained in EMDR and another counselor is currently in training for EMDR.
We provide school counseling services at local Catholic schools, and those schools financially support our services at their school.
Is the Counseling Liaison service confidential?
Yes. You will speak with a trained individual who is bound by HIPAA.
How long does it take to get matched to a counselor through the Counseling Liaison?
The liaison will contact you within 48 hours, gather the necessary information and preferences, and then provide you with an initial match. Questions the liaison may ask are what type of insurance you have, if you’re open to a sliding scale fee, male or female therapist preference, or any specialties you wish your therapist to have.
Will the Counseling Liaison make an appointment for me?
No, the liaison will not make the appointment for you. You will be given the name and contact information of a therapist. We can contact the therapist ahead of time, with your permission to share your name, so they know to expect your call.
Are all counselors at Catholic Charities, Catholic?
We do not require our employees to be Catholic. Catholic Charities as identified by its name shares the mission, teachings, beliefs, and faith of the Catholic Church. We are a pro-life agency and follow the Catholic Charities code of ethics. We do ask all our employees to abide by these shared beliefs.
Migration Services
Services that aid new neighbors as they integrate into the community.
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How does the Refugee Program work?
Click here to learn more about the federal process.
What is the process of becoming a refugee?
Visit our website to learn more about the process and learn the difference between different migrant legal statuses.
Are refugees vetted?
Yes, before arriving in the U.S. all refugees and other eligible newcomers are screened and vetted by various U.S. government agencies. For example, refugees undergo mandatory and rigorous security vetting by the U.S. government, including biometric and biographic security checks, medical exams, and interviews with USCIS.
Do refugees pose a health risk?
No. Refugees receive screenings right before they travel to the U.S. and again at the local Department of Health within 30 days of arriving in the U.S. Any continued health issues are closely monitored by a case manager who assists with scheduling health appointments.
Where are refugees resettled?
With federally approved resettlement sites in Fort Wayne and South Bend, most families reside within their resettlement city.
Can refugees work?
Yes, refugees are authorized to work immediately upon their arrival in the United States, though they may not have a job as soon as they arrive. Many other eligible newcomers are also authorized to work (either immediately or after a certain period). All refugees and eligible newcomers are eligible for job readiness and employment placement services.
Are refugees legally allowed to stay in the country?
Yes, refugees enter the U.S. legally under the Refugee Legal Status. One year after their arrival, they can apply for legal permanent residency (green card).
How does Catholic Charities select refugees to be resettled?
Catholic Charities cannot grant refugee status. Individuals fleeing persecution must have their case registered with the UNHCR to prove they have a well-founded fear of persecution and cannot return to their home country. Once the UNHCR (United Nations High Commissioner for Refugees) grants refugee status to an individual, they then match them to a host country. If the U.S. is the host country, the individual must go through security checks with the Department of State. Then their case is recommended to the national resettlement agency for resettlement. CCFWSB (Catholic Charities of Fort Wayne/South Bend) works with the USCCB (United States Conference of Catholic Bishops) to assign local resettlement cases.
Who determines how many refugees can enter the U.S.A.?
The President, in consultation with Congress, establishes the number of refugees, by geographic region, eligible for admission each fiscal year.
Does the Refugee Program assist secondary migrants?
Yes. If you are resettled under the Refugee Resettlement Program in a different city, but relocating to the Fort Wayne-South Bend area, you may be eligible to receive Refugee Extended Case Management services.
How are Refugees different from other Migrants?
Under U.S. law, refugees are those who are overseas, displaced from their homes, and have been identified by the United Nations and thoroughly vetted by the U.S. government. They have demonstrated a well-founded fear of persecution for their race, religion, nationality, political opinion, or membership in a particular social group. When a refugee is qualified for permanent resettlement, it is established through multiple federal agencies that they cannot return to their country of origin, and they pose no threat to our national security.
CCFWSB greets refugee families, moves them into housing, and enrolls their children in school. Classes and employment services help them adjust to life in the United States and find jobs. These services are made possible through a contract between the U.S. State Department and U.S. Conference of Catholic Bishops.
Refugee Resettlement Services in the Fort Wayne office has operated publicly and transparently since the beginning in 1975. The program continues to receive local support from the City of Fort Wayne and other jurisdictions.
Refugees are NOT migrants at the border. The Refugee Resettlement program does not resettle migrants who are seeking asylum by entering through the U.S.-Mexico border.
What languages do you provide assistance in? What if I don’t speak the language?
We provide assistance in multiple languages to accommodate the diverse needs of our applicants. We strive to ensure that language barriers do not hinder access to our services.
Are the Immigration Services accredited through the Department of Justice?
Yes, our immigration services are accredited by the Department of Justice (DOJ). Accreditation ensures that our organization meets the rigorous standards set forth by the DOJ’s Executive Office for Immigration Review (EOIR). This accreditation demonstrates our commitment to providing trustworthy and reliable immigration assistance to our clients. We adhere to all regulations and guidelines set by the DOJ to maintain our accreditation and uphold the highest standards of professionalism and integrity in our services.
How can I get legal documents translated?
Getting a legal document translated accurately is crucial for various purposes, including immigration applications, legal proceedings, and business transactions. We provide professional translation services in (Spanish, English, French check for any other languages) through our certified translator. Please call (260-422-5625 EXT. 313) to request translation services. We ask that you provide the original legal document to ensure accurate translation. Clear, legible copies may also suffice, but originals are preferred.
Do you provide DACA assistance?
Yes, we provide assistance and support for individuals seeking guidance on DACA (Deferred Action for Childhood Arrivals) matters. Our knowledgeable staff can help you understand any updates or changes to DACA policies as well as guidance in navigating renewal eligibility and processes. Our goal is to empower individuals with the information and support they need to make informed decisions about their immigration status.
How do I make an appointment for Immigration Services?
Making an appointment for immigration services is easy and convenient. You can schedule an appointment by phone only. Call our office during business hours to speak with a representative and schedule an appointment over the phone. Please call (260-422-5625 ex. 282) to set up your appointment. Our friendly staff will assist you in finding a suitable appointment slot for your initial consultation or follow-up appointment. We recommend booking in advance to ensure availability and streamline your visit.
Does Catholic Charities charge for Immigration Services?
Catholic Charities provides a range of immigration services to assist individuals and families in navigating the complex immigration system. Our services are fee-based. These fees help cover administrative expenses and ensure the sustainability of our programs.
Our priority is to ensure that all individuals have access to quality immigration assistance and support. If you have questions about fees or need assistance accessing our immigration services, please contact (Alicia’s number or front desk) for more information. We are here to help you navigate the immigration process with compassion, dignity, and respect.
What do we NOT do in Immigration Services?
CCFWSB always follows the law in providing services and has no role whatsoever in transporting or trafficking migrants. CCFWSB does NOT encourage or “aid and abet illegal immigration.” All services are provided because poor and vulnerable migrants willingly come to our agency seeking assistance once they are already here, just like thousands of our other clients. We do not refuse eligible services to anyone who walks through our doors based on their background, including country of origin or documentation status.
How are Refugees different from other Migrants?
Under U.S. law, refugees are those who are overseas, displaced from their homes, and have been identified by the United Nations and thoroughly vetted by the U.S. government. They have demonstrated a well-founded fear of persecution for their race, religion, nationality, political opinion, or membership in a particular social group. When a refugee is qualified for permanent resettlement, it is established through multiple federal agencies that they cannot return to their country of origin, and they pose no threat to our national security.
CCFWSB greets refugee families, moves them into housing, and enrolls their children in school. Classes and employment services help them adjust to life in the United States and find jobs. These services are made possible through a contract between the U.S. State Department and U.S. Conference of Catholic Bishops.
Refugee Resettlement Services in the Fort Wayne office has operated publicly and transparently since the beginning in 1975. The program continues to receive local support from the City of Fort Wayne and other jurisdictions.
Refugees are NOT migrants at the border. The Refugee Resettlement program does not resettle migrants who are seeking asylum by entering through the U.S.-Mexico border.
How do our tax dollars support Catholic Charities’ work with migrants?
CCFWSB receives federal funds for two migrant populations only: 1) formally identified refugees and those federally authorized for temporary admission; and 2) unaccompanied children assigned for case management by the federal government.
At this time, we are seeing most refugees being relocated from overseas refugee camps or have been federally authorized for temporary admission including evacuees from Afghanistan and Ukrainians seeking refuge from the Russian invasion.
The full cost of these services also requires private funding and volunteer support.